Exchanges, Returns, and Warranty
Exchanges, Returns and Warranty
I. EXCHANGES
1. CIRCUMSTANCES FOR EXCHANGING A PRODUCT
1.1 COLOR EXCHANGE (SAME MODEL)
CONSIDERATIONS:
We want you to have the best experience with your purchase on our Badus Perú website. If you purchase a product in the backpack or accessory categories in our online store and wish to make an exchange, the product(s) must be in perfect condition and have all their tags. You can do so at our authorized store in Lima, Historic Center, with prior coordination with our Customer Service area via WhatsApp: +51 967 191 027, attaching photos of the product to validate that it is in perfect condition and shows no signs of use. The same area has a maximum of 3 calendar days to validate the product exchange. No exchanges are made for discounted products, final sale promotions, or other conditions.
To do so, you only need to consider the following conditions:
a) Exchanges will be accepted up to (7) calendar days from the date of delivery of the purchase.
b) The product must be returned in the same conditions (packaging, labels, seals), exactly as it was received.
c) To request an exchange, it is essential to present the proof of payment or receipt in printed or digital format.
d) Badus Perú reserves the right to deny or accept the exchange of an item according to the stated conditions.
e) Product exchanges are subject to stock availability.
f) If the purchase was made with shipping to a Province and you wish to opt for a color or product exchange, the OWNER of the purchase will assume the cost of shipping to our online warehouse (Lima) for both delivery and return. The respective shipping data and/or coordination will be done with our Customer Service via WhatsApp +51 967 191 027. In the case of modern and metropolitan Lima, it is by prior appointment at our authorized store in Lima, Historic Center, during the corresponding area's business hours.
g) In the event that there is no stock of the product for a color exchange or any other product of your liking, a credit note will be issued via a code provided by the Customer Service area via WhatsApp +51 967 191 027, under the following points:
• Credit Notes cannot be used partially or exchanged for cash once issued.
• The validity period of credit notes is (3) months from the date of issue. After this date, the Credit Note will lose its value.
• Issued Credit Notes can be used as a method of payment at our Badus Perú Lima Store, located at Jr. Amazonas 299 C.62, Lima Historic Center, with prior coordination with the Customer Service area via WhatsApp +51 967 191 027.
h) An exchange cannot be made a second time after having requested or generated an exchange with our Badus Perú Customer Service team via WhatsApp +51 967 191 027.
1.2 NO STOCK FOR COLOR EXCHANGE (SAME MODEL)
If a color exchange is requested and the requested stock is unavailable, the following options can be provided:
For the product you chose, you have a credit balance. With that paid balance, you can exchange it for another product of your liking. The exchange must be for the same amount paid for the product. If the amount is exceeded, you can pay the difference using the payment options provided by our Badus Perú Customer Service team.
In the event that there is no stock of another product of your liking, a credit note will be issued via a code provided by the Customer Service area via WhatsApp +51 967 191 027, under the following points:
a) Credit Notes cannot be used partially or exchanged for cash once issued.
b) The validity period of credit notes is (3) months from the date of issue. After this date, the Credit Note will lose its value.
c) Issued Credit Notes can be used as a method of payment at our Badus Perú Lima Store, located at Jr. Amazonas 299 C.62, Lima Historic Center, with prior coordination with the Customer Service area via WhatsApp +51 967 191 027.
II. RETURNS
1. CIRCUMSTANCES FOR RETURNING A PRODUCT
1.1 CHANGE OF MIND
CONSIDERATIONS
a) You can return the product within a maximum of 7 (seven) calendar days from the date you received your order for backpack or accessory products. The product must not be opened from its original packaging, must not show signs of use, and must be returned in the same conditions (packaging, labels, seals) as it was received.
b) It is necessary to present the proof of payment (receipt or invoice) that certifies the purchase.
c) You must take the product to our authorized store (Jr. Amazonas 299 C.62, Lima Historic Center) after coordinating with our Badus Perú Customer Service team via WhatsApp +51 967 191 027, to obtain the exact address and business hours on working days.
e) Refunds are not issued for shipping costs or any other service related to your order; only a credit note will be provided via a code for the amount in favor of the customer, equivalent to the product amount. The code can be used only once and within a period of 90 days for a future purchase, exclusively on the website https://badusperu.com/, which will be provided by our Badus Perú Customer Service team.
Note: Not all Badus Perú products can offer the possibility of requesting a product return due to a change of mind. Therefore, before making a purchase, it is necessary to review the product's return and/or exchange policies and/or contact a Badus Perú customer service advisor via WhatsApp +51 967 191 027.
1.2 STEPS TO RETURN A PRODUCT
We want you to have the best experience with your purchase on our Badus Perú website. If you purchase a product in the backpack or accessory categories in our online store and wish to return the product(s), they must be in perfect condition and have all their tags. You can do so at our authorized store in Lima, with prior coordination with our Customer Service area via WhatsApp: +51 967 191 027. The same area has a maximum of 3 calendar days to validate the product exchange. No exchanges are made for discounted products, final sale promotions, or other conditions.
To make your return, you must take into account the following instructions:
a) Product returns will be accepted up to (7) calendar days from the date of delivery of the purchase.
b) To request a product return, it is essential to present the proof of payment or receipt in printed or digital format.
c) Badus Perú reserves the right to deny or accept returns of an item according to the stated conditions.
d) If the purchase was made with shipping to a Province and you wish to opt for a product return, the OWNER of the purchase will assume the cost of shipping to our online warehouse (Lima). The respective shipping data and/or coordination will be done with our Customer Service via WhatsApp +51 967 191 027. In the case of modern and metropolitan Lima, it is by prior appointment at our authorized store in Lima during the corresponding area's business hours.
d) Product returns will be made through a credit note, which will be provided by the Customer Service area via WhatsApp +51 967 191 027:
• Credit Notes cannot be used partially or exchanged for cash once issued.
• The validity period of credit notes is (3) months from the date of issue. After this date, the Credit Note will lose its value.
• Issued Credit Notes can be used as a method of payment at our Badus Perú Lima Store, located at Jr. Amazonas 299 C.62, Lima Historic Center, with prior coordination with the Customer Service area via WhatsApp +51 967 191 027.
1.3 MEANS OF RETURN
Depending on the reason for the return, dimensions, and location of the product, an option for returning the product is provided.
1.3.1 RETURN IN STORE
Take the product to the store address that will be indicated by our Badus Perú Customer Service team. If the product is not delivered within 3 calendar days after the respective return process was provided, the request will be considered canceled.
III. WARRANTY
We want to meet all your purchasing expectations, always seeking to offer you products with the highest quality standards. Therefore, we ask you to carefully read the conditions of use and care for your product, which you can also find on its labels.
To validate the warranty for backpacks and accessories, we present the following terms and conditions:
• To apply for a warranty, it is essential to have the proof of payment.
• An internal request will be submitted with information about the manufacturing defect for evaluation by the Warranty department.
• Attach photos of the manufacturing defect and information about what happened to the product.
• Our technical area will evaluate and approve the warranty application.
• The response time for a Warranty is within 7 to 15 business days.
The warranty will not be applied to backpack and accessory categories if:
• There has been any manipulation and/or modifications made by third parties.
• There is natural wear and tear caused by normal use (such as zippers or abrasion of fabrics). Nor should there be natural or cosmetic damage to the product's appearance, such as stains, faded textiles, among others.
• There is improper use of the product or when the manufacturer's recommended use and care instructions have not been followed. For example: improper washing, products exposed to rough surfaces or sharp objects causing tears or perforations, among others.
• The product is outside the warranty period.
• It refers to products that are on clearance and are sold with prior notice on the website that they have defects and/or damage, before the consumer's purchase decision. This situation will also be informed on the corresponding proof of payment.
1. WARRANTY PERIODS
• BADUS
Backpacks: 2 years on zippers and seams.
IV. OTHER POINTS TO CONSIDER
1. EXCEPTIONS FOR PRODUCT RETURNS AND/OR EXCHANGES
• Clearance, sale, final sale, closeout, or campaign discounted products are not eligible for returns or exchanges, as they are out-of-stock items or limited units.
• Products purchased with discounts equal to or greater than 40%, promotional packs (2x1), are no longer eligible for product returns and are considered final sale.
• Products with limited stock are not eligible for exchanges or cash refunds (credit note).
• Products resulting from a previous Credit Note exchange.
• Products damaged by improper handling.
2. PRODUCT FAILURE
Returns due to product failure include:
• Damaged product
• Defective product
• Product with signs of use
• Missing accessories
• Failure to meet delivery days
CONSIDERATIONS:
• You must contact our Customer Service team via WhatsApp +51 967 191 027, providing your purchase number, a photo of the product you received, a photo of the label, and communication must be immediate, no longer than 2 days from the delivery date, which will be confirmed with our courier or driver.
• If within the corresponding period, you can return the product within a maximum of 7 (seven) calendar days from the date you received your order.
• The product must be returned in the same conditions (packaging, labels, seals), exactly as it was received.
• It is necessary to present the proof of payment (receipt or invoice) that certifies the purchase.
• You can request a free product pick-up service. However, you also have the option to drop off the product at the stores with prior coordination with the Badus Perú Customer Service team via WhatsApp +51 967 191 027.
• A credit note will be issued for the value of the product, including the shipping cost if the case is for a total return of the purchase. If it is a partial return, the credit note will only be for the product amount. For both cases, it can be used within the next 90 calendar days on our website through a code that will be provided by the Badus Perú Customer Service Team, a code that is for single use.
• Credit notes issued via a code are managed according to the Customer Service department's criteria and/or depending on the circumstances that affect the total or partial delivery of purchases made through the website (badusperu.com) or via WhatsApp, whether for nationwide home delivery or in-store pickup.
To approve a return due to product defect, the product must undergo a Quality Control process, which can take up to 15 business days. After this, the corresponding result and the steps to follow for product replacement will be communicated.
If the product meets all conditions for return, a Credit Note, valid for 90 days and for single use, will be issued via a code provided by the Badus Perú Customer Service team. However, if the store or brand determines that the defect or damage was caused by improper use, you will be sent a notification to pick up the product.